VOC RESEARCH SERVICES
Bill Storey of VOC Research specializes in professional, pre-scheduled and unbiased conversations with key decision-makers at your customers, prospects and intermediaries to gather their opinions, sentiments and voice of customer feedback regarding your company’s and your key competitors' products and services.
Bill's expertise in B2B customer and competitive services will help you win more business and retain more customers.
Our service are listed below. Contact us to see how VOC Research can help you.
B2B Voice of Customer Tools
Voice of Customer research involves systematically collecting and analyzing feedback from key decision-makers at your customers, prospects and intermediaries to gain a deep understanding of their experiences, expectations, and pain points regarding your company’s and competitors' products and services.
In a B2B context, this entails capturing the sentiments and opinions of corporate clients, decision-makers, and influencers involved in the purchasing process. This research goes beyond quantitative metrics and delves into the qualitative aspects of customer interactions, offering a holistic view of their perspectives
CUSTOMER SATISFACTION ANALYSIS
Customer Satisfaction Interviews
Customer Satisfaction Research
We Offer Our Clients
No Internal Bias
Years of Experience
Proven Track Record
Value & Return on Investment