WHAT IS VOC RESEARCH?
B2B Market Research Companies
Voice of Customer research involves systematically collecting and analyzing feedback from key decision-makers at your customers, prospects and intermediaries to gain a deep understanding of their experiences, expectations, and pain points regarding your company’s and competitors' products and services.
In a B2B context, this entails capturing the sentiments and opinions of corporate clients, decision-makers, and influencers involved in the purchasing process. This research goes beyond quantitative metrics and delves into the qualitative aspects of customer interactions, offering a holistic view of their perspectives.
Scroll down the page to find out why B2B VOC Research is crucial for the success of your business and about our competitive intelligence service offerings.
"It can take months to win a customer and only seconds to lose one."
B2B Competitive Intelligence Services
Voice of Customer Research provides invaluable insights into customer perceptions, preferences, and expectations. By analyzing win-loss data, customer satisfaction, retention metrics, and churn analysis, businesses can make informed strategic decisions, enhance customer experiences, and foster sustainable growth in the competitive landscape of B2B industries.
B2B Voice of Customer Tools
Our expertise in B2B customer retention will help you win more business and retain more customers.